Gather Information for Host-Related Tickets (37.3.8)The ticketing system often includes sections for entering host-related information. These fields are often completed during the “Gather Information” step of the troubleshooting life cycle.Useful host-related information includes Additional information that can be captured from a host includes Beep CodesEach BIOS manufacturer has a unique beep sequence, a combination of…
Category: Study Course
Custom notifications – Certified Advanced Salesforce Admin Exam Guide
Custom notifications Custom notifications are a great introduction to the summer 2019 release of Salesforce. Here, you can define custom notifications that can be sent to users via mobile or desktop. To define a custom notification, go to Setup | Notification Builder | Notification Types and click the New button, as shown in the following…
Active Listening – 100-150 Exam Study Guide
Active Listening (37.3.6) To better understand the problem reported by the user, practice active listening skills. Allow the customer to tell the whole story. During the time that the customer is explaining the problem, occasionally interject some small word or phrase, such as “I understand,” “Yes,” “I see,” or “Okay.” This behavior lets the customer…
Final considerations for building with a Process Builder
Final considerations for building with a Process Builder Before closing this chapter, let’s look at the things we need to take into consideration when building automation using a Process Builder. The first suggestion is to use one automation tool for each object because it becomes very difficult to predict when actions will take place if…
Ticketing Systems – 100-150 Exam Study Guide
Ticketing Systems (37.3.3) Help desk ticketing systems help organizations manage user problems or requests. Ticketing software is specifically designed to ensure that corporate users or clients receive support in a timely and systematic manner. They also ensure that all tickets get noticed and addressed. A shared mailbox is an alternative method that can be used…
Packet Tracer—Use CDP to Map a Network
Packet Tracer—Use CDP to Map a Network (37.2.12) A senior network administrator requires you to map the Remote Branch Office network and discover the name of a recently installed switch that still needs an IPv4 address to be configured. Your task is to create a map of the branch office network. To map the network,…
Lightning Flows – Certified Advanced Salesforce Admin Exam Guide
Lightning Flows Lightning flows collect data and perform actions in your Salesforce organization or external system. Their configuration requires point-and click -interactions; no code is required. In this chapter, we will look at screen flows, which collect data from agents or customers (for example, tutorials or wizards), and autolaunched flows, which automatically execute data logic…
Building a flow – Certified Advanced Salesforce Admin Exam Guide
Building a flow Let’s build a simple screen flow so that we can gather contact and account data from the user’s interactions by using the Cloud Flow Designer (this is the new version of the old Flow Builder app and was introduced in Spring 2019). This is shown in the following screenshot: Cloud Flow Designer…
Discover Devices Using CDP
Discover Devices Using CDP (37.2.11) Consider the lack of documentation in the topology shown in Figure 37-20. The network administrator only knows that R1 is connected to another device. Figure 37-20 R1 Topology Before Discovery With CDP enabled on the network, the show cdp neighbors command can be used to determine the network layout, as…
Establish a Network Baseline
Establish a Network Baseline (37.2.9)The purpose of network monitoring is to watch network performance in comparison to a predetermined baseline. A baseline is used to establish normal network or system performance to determine the “personality” of a network under normal conditions.Establishing a network performance baseline requires collecting performance data from the ports and devices that…