Criteria definition This is the process of matching criteria to make the Process Builder execute the actions group that has been defined for that criteria. Let’s see how we can do this. To add the criteria, click on + Add Criteria: Criteria definition Criteria are defined by the following three things, as shown in the…
Set Up and Verify Networking in Android
Set Up and Verify Networking in Android (37.4.8) Like Apple iOS, network connectivity on an Android device can be verified by attempting to reach a website or an online application. If the connection fails, verify that you have a reliable connection to your cellular data provider. If you are attempting to connect over Wi-Fi, be…
Defining action groups – Certified Advanced Salesforce Admin Exam Guide
Defining action groups So far, we’ve seen how we can configure a Process Builder so that it’s triggered by conditions on the fields of its triggering record. This is the IF part of the tool. Now, we want to talk about the THEN part, that is, the actions that the automation should execute in response…
Linux Network Setup – 100-150 Exam Study Guide
Linux Network Setup (37.4.3) Verifying IP settings using the GUI on a Linux machine will differ depending on the Linux distribution (distro) and desktop interface. Figure 37-31 shows the Connection Information dialog box on the Ubuntu distro running the Gnome desktop. Figure 37-31 Viewing the Ubuntu Connection Information Technicians most often prefer to use the…
Creating records – Certified Advanced Salesforce Admin Exam Guide
Creating records Select an object type and manually define the mapping for its fields: Record creation action Mandatory fields appear automatically on the form. You can use the current record’s related object to set field values. Updating records In workflows, we used to create field update actions to update record fields and the parent’s fields…
Gather Information for Cisco Device-Related Tickets
To gather symptoms from a networking device that is suspected to have issues, use Cisco IOS commands (see Table 37-5) and other tools such as packet captures and device logs. Table 37-5 Cisco IOS Commands for Gathering Information Analyze the Information (37.3.10) Now that the trouble ticket has been created and information has been gathered,…
Email alerts – Certified Advanced Salesforce Admin Exam Guide
Email alerts Like workflows, with approvals and entitlements, you can send emails using Email Alerts actions. This is shown in the following screenshot: Email alert action Simply select an email alert that’s already on the system (remember that your organization can send 1,000 email alerts per standard Salesforce license (up to 2,000,000 in total)). Submitting…
Gather Information for Host-Related Tickets
Gather Information for Host-Related Tickets (37.3.8)The ticketing system often includes sections for entering host-related information. These fields are often completed during the “Gather Information” step of the troubleshooting life cycle.Useful host-related information includes Additional information that can be captured from a host includes Beep CodesEach BIOS manufacturer has a unique beep sequence, a combination of…
Custom notifications – Certified Advanced Salesforce Admin Exam Guide
Custom notifications Custom notifications are a great introduction to the summer 2019 release of Salesforce. Here, you can define custom notifications that can be sent to users via mobile or desktop. To define a custom notification, go to Setup | Notification Builder | Notification Types and click the New button, as shown in the following…
Active Listening – 100-150 Exam Study Guide
Active Listening (37.3.6) To better understand the problem reported by the user, practice active listening skills. Allow the customer to tell the whole story. During the time that the customer is explaining the problem, occasionally interject some small word or phrase, such as “I understand,” “Yes,” “I see,” or “Okay.” This behavior lets the customer…